This paper explores questions related to trust in government and citizen engagement based on a literature review and consultations with experts and World Bank practitioners. It suggests trust in government and citizen engagement form a mutually reinforcing, interdependent dynamic in policy formation that is affected by common attributes and affects development outcomes and effectiveness. It is one in a series of four notes from the Governance Global Practice on citizen engagement in the areas of fragile, conflict, and violence situations, open government, trust, and emerging technology.
The European Commission has launched several initiatives to support governments to embrace GovTech programmes to digitalise public services. For instance, the European GovTech Incubator is being developed under the Digital Europe Programme to enable cross-border and cross-domain experimentation. The term 'GovTech' refers to the use of emerging technologies and digital products and services by the government from start-ups and SMEs—instead of relying on large system integrators. GovTech shares the following three common elements: the public sector engages with start-ups and SMEs to procure innovative technology solutions, for the provision of tech-based products and services, in order to innovate and improve public services.
Extension’s Community Social Capital Model shows the whole social capital picture. One can make a difference in a variety of social contexts through three types of networks: Bonding — residents with a common social background trust each other Bridging — residents with different social backgrounds trust each other Linking — residents trust organizations and systems
The study hereby presented aims to identify a set of guidelines for building trust in the context of digitally mediated sharing of collaborative lifestyles, on platforms that promote the sharing of experiences in sustainable contexts. Within the scope of this study, sharing collaborative lifestyles means a non-monetary social exchange of knowledge, skills, accommodation, and food.
